B2d Phones
Warranty & Returns
Clear coverage, honest terms, straightforward claims.
B2d Phones
Warranty & Returns
Clear coverage, honest terms, straightforward claims.
Our Warranty Commitment
We stand behind every device we sell. Our warranty policies are designed to give wholesale buyers confidence in their purchases while maintaining fair and transparent terms for all parties.
New Devices
Brand new, sealed devices come with the full original manufacturer warranty as standard.
What's Covered
- Manufacturing defects
- Hardware failures
- Battery issues within warranty period
- Software issues caused by hardware
Not Covered
- Physical damage or drops
- Water damage
- Unauthorised modifications
- Normal wear and tear
Used & Refurbished Devices
All graded used and refurbished devices include our standard 90-day wholesale warranty.
What's Covered
- Functional defects not disclosed at sale
- Hardware failures
- Battery below stated health
- Network issues
Not Covered
- Cosmetic issues disclosed in grading
- Physical damage after delivery
- Software/user errors
- Accessories
Claims Process
If you need to make a warranty claim, here's how the process works.
Report the Issue
Contact our warranty team via WhatsApp or email with your order reference and issue description.
Assessment
We'll review your claim and may request photos or videos to assess the issue remotely.
Return Authorisation
If approved, we'll provide return shipping instructions and an RMA number.
Resolution
Upon inspection, we'll process a replacement, repair, or credit as appropriate.
Important Information
Claim Timeframes
Warranty claims must be initiated within 7 days of delivery for DOA issues or within the warranty period for other defects.
Documentation Required
Please retain your invoice and delivery documentation. Photos or videos may be required.
Extended Warranty
Extended warranty options are available for qualifying bulk orders. Contact your account manager for details.
Have a warranty question?
Our team can walk you through coverage, claims, or extended warranty options for bulk orders.